CHOOSE THE RIGHT SUPPORT PLAN

Compare our support packages and find the level of IT support, security and monitoring that suits your business.

Basic Support Package

Essential maintenance for a small business with straightforward IT needs.

✓ 30 minutes remote IT support
✓ One managed Windows computer
✓ Microsoft Defender Antivirus configuration
✓ Antivirus and device security health checks
✓ Windows and third-party software updates
✓ Missing update and vulnerability monitoring
✓ Remote device access when support is required
✓ Monthly system health review

Microsoft 365 licences, advanced endpoint security and backup are available separately.

Standard Support Package

Day-to-day support with centrally managed security.

✓ Everything included with Basic Support
✓ 1 hour remote IT support
✓ Microsoft 365 user and administration support
✓ Microsoft Defender for Business management
✓ Central security alerts reviewed during business hours
✓ Security incident investigation and remediation
✓ Microsoft 365 service and licence checks
✓ Microsoft 365 Backup status monitoring when enabled
✓ Priority response

Microsoft Defender for Business licence and Microsoft 365 Backup storage are charged separately.

Premium Support Package

Proactive support for businesses that rely heavily on their technology

✓ Everything included with Standard Support
✓ 2 hours remote IT support
✓ Managed endpoint detection and response
✓ Security alerts investigated during business hours
✓ Malware and ransomware remediation assistance
✓ Monthly security, update and device health report
✓ Microsoft 365 Backup policy management
✓ Microsoft 365 restore administration
✓ Quarterly IT and security review
✓ Fastest response priority

Microsoft licences and backup storage are charged separately

Support time resets monthly. Additional time is charged at £75 per hour.